Terms of service

Terms of Service

Effective Date: August 23, 2026

Overview

Welcome to LILY THEORY.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By visiting our website, placing an order, or using our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not access or use our services.

LILY THEORY reserves the right to update or modify these Terms at any time. Any changes will become effective once posted on this page.

1. Using Our Website

You agree that you will use our website only for lawful purposes and in accordance with these Terms.

You must provide accurate and complete information when placing an order or contacting us.

You are responsible for maintaining the confidentiality of any account information and for all activities associated with your account.

2. Products and Product Information

We make every effort to display our products, colors, materials, and details as accurately as possible.

However, please note that colors and appearance may vary slightly depending on your device settings, screen display, or lighting conditions.

Product descriptions, prices, and availability may be updated or changed at any time without prior notice.

LILY THEORY reserves the right to discontinue products or limit quantities available for purchase.

3. Orders and Payments

When you place an order through our website, you agree that all information provided is accurate and complete.

Your order will only be accepted after payment has been successfully processed and confirmed by LILY THEORY.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product availability issues
Errors in pricing or product information
Suspected fraudulent activity

If your order is canceled after payment has been received, we will provide a full refund.

4. Prices and Payments

All prices displayed on our website are subject to change without notice.

The price charged for your order will be the price shown at the time of purchase confirmation.

You are responsible for providing valid payment information and authorizing payment for your order.

Any applicable taxes, customs duties, or import fees may be the responsibility of the customer depending on your location.

5. Shipping and Delivery

We work hard to process and ship orders as quickly as possible.

Delivery times provided on our website are estimates only and are not guaranteed.

LILY THEORY is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our reasonable control.

Once the package has been transferred to the shipping carrier, responsibility for delivery is subject to the carrier's terms and conditions.

For more information, please review our Shipping Policy.

6. Returns and Refunds

All returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before requesting a return.

7. Intellectual Property

All content on this website, including but not limited to logos, brand names, text, images, graphics, product designs, and website materials, belongs to LILY THEORY or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content from our website without our prior written permission.

8. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, and shipping providers, to provide our services.

We are not responsible for the content, policies, or practices of third-party websites or services.

9. Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you acknowledge and agree to our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, LILY THEORY shall not be responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or services.